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Customer care

Help for open source, Cloud, and enterprise

Whether you self-host ServiceRadar, evaluate Cloud, or run production with commercial support from Carver Automation, here is how to get unblocked.

Open source

Community path

Use the docs, GitHub issues, and public demo while you evaluate and self-host. The full platform is Apache 2.0.

Documentation GitHub repository Live demo

Cloud

Managed ServiceRadar

Existing ServiceRadar Cloud customers: sign in to the tenant portal and open a support case from your workspace. That is the fastest path for production issues, account help, and follow-ups on open tickets.

Open a support case Tenant portal sign in Choose a workspace

Not on Cloud yet? For early access or sizing a managed deployment:

Book a discovery call

Enterprise

Support and services

Production support, SLAs, onboarding, and professional services from the team that builds ServiceRadar. Best for critical infrastructure deployments.

support@carverauto.dev

What to include in a request

  • Deployment model: self-hosted, Cloud (include tenant/workspace name), or enterprise
  • Environment shape: edge sites, scale, and primary use cases
  • Urgency and impact if you are reporting a production issue
  • Portal case ID if you already opened a ticket, plus docs links, versions, or GitHub issues